Create and maintain frequently asked questions for your site.

Enabling the FAQ App

Before adding any FAQs, you must first make sure the app is enabled.

1. Go to the control panel
2. Click to expand Settings
3. Click on Enable Apps

4. Search for FAQ
5. Check the Enable box.
6. Click Save.

FAQ App Settings

1. Go to the control panel
2. Click to expand Settings
3. Click to expand App Settings
FAQ settings
4. Select FAQs

FAQ Settings area
5. Make any needed changes.
6. Click Save.

Adding a FAQ Menu Link

  1. Go to the control panel and select Menus
  2. Once in the Menu area, Select +Add New Link in the Primary Menu
  3. You'll be prompted to choose an Item Type. Please select URL
  4. Click Continue
  5. Now give the Menu Item a title like "FAQs" and enter the word "faq" (lower case) in the URL field
    menu link
  6. Click Finish at the bottom of the page

Creating FAQs

  1. Click on ADD NEW > FAQ
    add faq
  2. Fill out the FAQ entry form.
    create faq
  3. Save & view results

Content Revisions

The content revisions feature will allow you to save past versions of content (posts) on your website.

content revision link

Importing FAQs

To import FAQs:

  1. Enable FAQs app.
  2. Click to expand Site Content 
  3. Click to expand Import and select FAQ
  4. You may only upload a file in a CSV format only.  To make sure you are importing a file in the correct CSV file format, click the Download a template example to use as a guide. NOTE: Make sure to save your CSV file using the UTF-8 file format to ensure that your contents are imported without issue. Importing more than 50 FAQs at one time is not permitted. If your CSV file is over 50 rows, you will receive an error.
  5. Submit.
  6. Go to Content in the Control Panel and the first entries will be your newly imported FAQ posts.

Viewing FAQs

All of your FAQ posts can be viewed by clicking on the "FAQ" link in the primary menu of your site. You can also view and manage FAQ posts by navigating to the Control Panel and clicking on the "Content" button. On the right column, under "Type" you will see "FAQ" that once applied will display a list of your posts. 

Tips about FAQs

  • FAQs automatically list themselves on the order they were added to your site
  • To reorder the FAQs, use the Featured Post widget!



Updated: 20Feb19